FAQ

Trip Link provides a range of car usage plans, including but not limited to hourly On-Hire charter services and Point-to-Point Ride Services.

Our fleet operates 24 hours a day to meet the ever-changing needs of our customers especially airport transfer. We strive to provide reliable and efficient service at all times.

Clients can contact our ride admin via WhatsApp at 5721 6025 or call 2126 7617 during office hours. Our team is dedicated to ensuring that every client receives prompt and courteous service.

A full refund will be provided for the reservation cancelled 12 hours before the scheduled trip.

No ride fare will be refunded for the reservation canceled within 12 hours of the scheduled trip.

Trip Link offers cashless payment options for customers. Customers may pay via FPS, Alipay, Payme, and bank transfer.

We understand that situations may arise where a refund is necessary. Eligible customers can apply for a refund, and the refund will be credited to the customer's bank account within seven working days.

Customers can fill out the itinerary details via WhatsApp or email, and our ride admin will provide a quote by designing a suitable car usage plan. Our team is committed to providing customized solutions tailored to meet any of our customers' unique needs.

For point-to-point ride services, the fare already included the essential toll charges below HK$30. Any difference will be charged separately.

The basic fare for Hourly charter services does not include toll charges and parking fees.

For inquiries about additional services, you may consult with our ride admin officer during reservation.

Trip Link prioritizes the safety and well-being of our client. Each of our vehicles holds a proper limousine license issued by the Transport Department and proper commercial vehicle insurance. Our drivers sterilized the car after each trip, and regularly wash the car to ensure a safe and hygienic environment.

Trip Link welcomes different kinds of business cooperation. Our team is committed to providing customized solutions tailored to meet the unique needs of our corporate clients. Interested client may contact us through sales@triplink.com or WhatsApp at 5721 6025.